Frequently Asked Questions
Everything you need to know about your Polono experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for electronic devices?
We offer a 30-day return policy for all products. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Do Polono products come with a manufacturer warranty?
Yes, all Polono electronics include a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Where can I find drivers or software for my Polono printer?
All necessary drivers, setup guides, and software updates are available for download in the 'Support' section of our official website.